SHOP FREQUENTLY ASKED QUESTIONS
Do you sell fabrics and sewing supplies as well as teach your classes?
We do! We source a lovingly curated collection of beautiful fabrics and high quality haberdashery that is available to buy in our online shop.
Can I order a fabric swatch?
Yes! Swatches are charged at £2.50 to cover shipping and packing costs, you can order up to six swatches per £2.50 charge.
I want to order more than 0.5m, how will you send it?
All our fabrics are priced in 0.5m increments and this is the minimum we can cut for you, however if you want more you just need to add the total number of 0.5m increments to your basket. For example if you want 1.5m , you would add 3 to your basket and it will all be sent as one continuous length.
I’ve placed my order, how long will it take?
Please see our Delivery & Returns page for more information.
I haven’t received a confirmation email?
You’ll receive an email automatically generated by our system when you place your order and again when your order has been dispatched. If you do not receive either of these, please check your junk or spam folder before contacting us as they have usually ended up in there! You can avoid this in the future by marking our email address as “Not Spam”.
Fabric Care Advice
To ensure you get the best from your lovely new fabric, we recommend pre-washing prior to cutting & sewing. Some fabrics can shrink when they are first washed, this is perfectly normal but it is helpful to wash them before you make up your garments, this will ensure they still fit you!
Keep your fabrics looking fresh by washing on a 30 degree wash wherever possible. We find this is the ideal temperature for most handmade garments to avoid shrinkage, fading or damage. Some fabrics may require special washing and handling, if this is the case we will always try to advise in the individual fabric descriptions. However it is the buyers responsibility to test wash all fabrics – we suggest using a small swatch if you are unsure.
Scissors & Rotary Cutters
You must be over 18 years of age to purchase rotary cutters or scissors. By choosing to purchase rotary cutters or scissors you are confirming you are over 18 years of age. Please note, we are unable to post scissors or rotary cutters to international customers.
What payment system do you use?
We use PayPal and Stripe. They are PCI and SSL compliant and we do not see or hold any of your payment information.
You do not need a PayPal account to pay via PayPal.
Can I come and visit Sewisfaction?
Unfortunately not! Our bricks and bricks and mortar shop at Holme Grange has now closed. This means you can’t pop in to visit us and buy fabric, however you can still order online and collect from the shop for free or we can post it worldwide! We are usually in Monday – Thursday mornings and some evenings, please contact us via email to arrange the best time to collect your order. Students visiting for classes are also very welcome to purchase fabrics and supplies whilst in the studio.
We will be having regular open days so watch this space!